SureShade has developed extensive service and technical documentation to assist marine installers, service technicians and end users with a thorough technical overview of installation and service for SureShade sunshade systems.

Not sure where to start? Review our Service FAQs for answers to some frequently asked service questions/issues.

If you need further assistance, please submit a service request or contact SureShade directly at 877-333-8323 (U.S.) or 215-673-2307 (international).


power biminiPower Bimini Only:
To speak with a service representative about SureShade Power Bimini, call customer support at 574-537-8900 or email us at customerservice@lci1.com.


factory shade grady-white

Submit a Service Request

Experiencing a service issue with your SureShade system and need additional assistance? Please fill out our Service Request Form so we can assist you.

SUBMIT A SERVICE REQUEST

Service & Technical Documents

SurePower Controller System

IMPORTANT! Please select appropriate SurePower system:

There are 2 different SurePower Controller System Models: (1) SG Silent Glide system that operates motors silently – available on models sold after mid-2019, or (2) Legacy system that operates the motors with noise – on models sold prior to mid-2019.

START HERE

SurePower Troubleshooting – LED/ICB Fault List

This document is the first step to troubleshoot issues based on LED indicators on the SurePower Controller.
>Download PDF


Troubleshooting Intelligent Control Box (Power Confirmation)

This guide will show you how to troubleshoot if the ATF-SG or ATF (Legacy) with SurePower Controller has enough power to operate.
>Download Guide


SurePower Controller – Initialization

This document contains the proper sequence for initializing the SurePower controller system and remote.
>Download Guide


SurePower – Remote Learn / Pairing

These are the steps to be followed to program a new remote to a control box.
>Download Guide

START HERE

SurePower Troubleshooting – LED/ICB Fault List

This document is the first step to troubleshoot issues based on LED indicators on the SurePower Controller.
>Download PDF


Troubleshooting Intelligent Control Box (Power Confirmation)

This guide will show you how to troubleshoot if the ATF-SG or ATF (Legacy) with SurePower Controller has enough power to operate.
>Download Guide


SurePower Controller – Initialization

This document contains the proper sequence for initializing the SurePower controller system and remote.
>Download Guide


SurePower – Remote Learn / Pairing

These are the steps to be followed to program a new remote to a control box.
>Download Guide


The SurePower Legacy System requires a different Hard Home Reset procedure than the Silent Glide Systems. You will need to enter into calibration mode with the Legacy Systems to reset the unit. Please visit “SurePower Controller Calibration” portion of the initialization to complete the Hard Home Reset.

SurePower Controller Warranty

In the event the orange warranty label is cut or tampered with in any way, it will void all warranty coverage on this controller. Review our SurePower Controller Warranty statement for details.
>Download Warranty

ATF-SG Silent Glide Automated Shade

ATF-SG Initiating Intelligent Control Box (ICB)

This document contains the proper sequence for initiating the ICB when installing the ATF-SG shade on the boat.
>Download Guide

Troubleshooting ATF-SG Intelligent Control Box (Power Confirmation)

This guide will show you how to troubleshoot if the ATF-SG has enough power to operate.
>Download Guide

ATF Automated Shade (Legacy Model prior to 2019)

Power Confirmation

This guide will show you how to confirm the controller is receiving power from the boat.
>Download Guide

Installation of a USB Volt Meter

This is the procedure to add a USB/Volt Meter to an existing shade controller to monitor voltage during SureShade operation.
Download Instructions

ATF Legacy Voltage Sensitive

How to determine if the SureShade ATF Legacy unit is voltage sensitive.
>Download Instructions

Replacing Canvas on ATF Roller

This documentation provides instructions for properly removing and replacing canvas on our automated shade systems.
>Download Guide

SureShade R8 Controller Reset

This guide includes instructions to enable a Service Technician to quickly reset the controller’s memory of its position (for Software Code Version R8).
>Download Guide

SureShade Internal Actuator Drive Inspection

This guide provides instructions in the event the motor and drive assembly seem to be disengaged from each other due to over-retraction of the actuator. (ATF LEGACY MODEL ONLY)
>Download Guide

MTF Manual Shade (Hand Lever Operated)

MTF Roller Canvas Install or Replacement

This document contains the instructions for installing or replacing canvas on the roller of the MTF manual shade.
>Download Guide

MTF Spring Greasing Instructions

This guide will show you how to grease MTF spring components and reassembly.
>Download Guide

MTF – Steps to Determine if Square

This document contains the instructions for determining if a functioning issue is caused by the shade unit not being installed square. This document covers the steps to determine if your MTF Manual Shade system is square.
>Download Guide

RTX and MTX Manual Shades (Pull-Out Operation)

RTX and MTX – Steps to Determine if Square

This document contains the instructions for determining if a functioning issue is caused by the shade unit not being installed square. This document covers the steps to determine if your RTX or MTX pull-out shade system is square.
>Download Guide

Power Bimini Shade

Power Bimini Installation & Technical Documents

For the latest technical documentation for SureShade Power Bimini, click here.

General SureShade Documentation

Roller Assembly Instructions

This document contains instructions for roller assembly on all SureShade shade systems (except MTF shades).
>Download Guide

Replacing Small ATF Extending Tube

This document contains instructions for how to disassemble the actuator, replace the small extending tube and then reassemble the actuator step by step.
>Download Guide

Wiring Schematic Drawings

SILENT GLIDE (SG) Wiring Schematic
Download PDF (opens in a new window)

OEM Wiring Schematic
Download PDF (opens in a new window)

OEM Wiring Schematic
(5V Wire Position Indicator)
Download PDF (opens in a new window)

OEM Wiring Schematic
(Boston Whaler Models Only)
Download PDF (opens in a new window)

Aftermarket Wiring Schematic
Download PDF (opens in a new window)

MORE SERVICE RESOURCES

Reference the below service resources to assist you with issues you may be experiencing as well as general maintenance of your SureShade sunshade system.

 

If you need further assistance, please submit a service request or contact SureShade directly at 877-333-8323 (U.S.) or 215-673-2307 (international).


power biminiPower Bimini Only:
To speak with a service representative about SureShade Power Bimini, call customer support at 574-537-8900 or email us at customerservice@lci1.com.