Review our SureShade University Service Training Videos below for instructional assistance with common questions or issues.

Not sure where to start? Review our Service FAQs for answers to some frequently asked service questions/issues.

If you need further assistance, please submit a service request or contact SureShade directly at 877-333-8323 (U.S.) or 215-673-2307 (international).


power biminiPower Bimini Only:
To speak with a service representative about SureShade Power Bimini, call customer support at 574-537-8900 or email us at customerservice@lci1.com.


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Submit a Service Request

Experiencing a service issue with your SureShade system and need additional assistance? Please fill out our Service Request Form so we can assist you.

SUBMIT A SERVICE REQUEST

SURESHADE UNIVERSITY – Service Training Videos

Power Confirmation

This video will help you confirm you have the correct power level for normal operations of a SureShade automated boat shade system.

 

Control Boxes Explained

This video explains all the different iterations of our ever improving control boxes for SureShade automated boat shade systems.

 

Identify Silent Glide vs Legacy System Actuators

This video explains how to identify if you are working with a Silent Glide version or Legacy System version of the SureShade ATF automated shade system.

 

Shade Racked and Reset (ATF Legacy Shade)

If the shade on the SureShade automated system is racked and uneven, this video will explain how to perform a reset to return to normal operations.

 

Canvas Replacement & Roller Rebuild

This video includes how to remove canvas from the roller, a review of the roller parts, how to rebuild the roller and how to tension the canvas before reinstalling it back on the boat.

 

Possible Failed Sensor

This video covers how to determine if you have a failed encoder or sensor on a SureShade ATF automated shade system.

 

Motor Replacement

If a complete motor replacement is needed for a SureShade automated boat shade system this video explains the procedure.

 

Sensor Board Replacement

This video explains how to R&R a sensor board that resides on the end of the motor on a SureShade automated boat shade system.

 

Reassembly of ATF-SG Actuators

In this video you will learn how to rebuild an ATF-SG actuator if it gets overextended. Note that these instructions are for the SG silent shade (not the non-silent ATF legacy shade).

 

Actuators Will Not Retract Far Enough for 1″ Measurement

This video will show you what to do when you have an actuator on a SureShade automated shade system that will not travel far enough aft to achieve the needed 1″ measurement. It will travel out and return to the same spot every time.

 

Hardtop Close Off Panel Alignment

This video will show you the procedure to set the correct positioning of the close out panel or cover plate on a SureShade automated boat shade system installed in a hardtop.

 

Rocker Switch Jump

This video will show you the method used to either verify faulty rocker switch and wiring on a SureShade automated boat shade system. Also used when the vessel is equipped with a Medallion or the like touch screens. You can use this method to drive the actuators instead of the touch panel.

 

Disengaged Drive Repair

This video will show you how to do a disengaged drive tear down repair on a SureShade automated boat shade system. IMPORTANT: Pre-approval by the SureShade service team is required prior to performing this procedure or it could void your warranty.

 

Adding Tension to Roller Instructions

This video will show you how to add tension to the roller for a SureShade automated shade system.

 

MORE SERVICE RESOURCES

Reference the below service resources to assist you with issues you may be experiencing as well as general maintenance of your SureShade sunshade system.

 

If you need further assistance, please submit a service request or contact SureShade directly at 877-333-8323 (U.S.) or 215-673-2307 (international).


power biminiPower Bimini Only:
To speak with a service representative about SureShade Power Bimini, call customer support at 574-537-8900 or email us at customerservice@lci1.com.